Same day delivery is quickly becoming the norm, with a greater number of companies offering delivery within a one-day window. In today’s technology-ruled instant-access world, customers and are no longer content with the discounts, good customer service or quality products. Instead your customers want to be able to purchase and receive an order within the same day, meaning building a relationship with a reliable and reputable delivery service is paramount.
That being said, what are the benefits of utilising same day delivery for your business?
Increase Customer Satisfaction
Happy customers and clients are at the core of every successful business, so any opportunity to increase customer satisfaction should be considered. This is particularly true when it comes to same day delivery, as these services make customers feel appreciated, who will in turn spread good word of mouth about your company. In addition, an express delivery service also promotes your business as being professional and reliable.
Reduce Delivery Costs
Typically, many businesses buy or hire their own vans to ship goods, along with recruiting delivery drivers and paying for vehicle repairs. While this can be cost effective if deliveries are local, costs can soon mount when travelling further afield. Instead, it can be beneficial to hire a third-party delivery comparison company (like Parcels Please), as they can often quote prices that your business would find impossible to match, particularly for same day services. However, if your business is local and you do want to get your own vans to arrange delivery, then you should do that. Business owners could even use telematics from Lytx to track their fleets and see how long they have until their next stop.
Boost Business Productivity
Unlike standard delivery options, offering a same day delivery service means that there is no leeway when it comes to completing customer orders. This means that staff can no longer put off fulfilling an order until tomorrow as they must be processed and sent out on the same day. This requirement tends to increase the productivity of employees, although companies could also consider using additional bonus and incentive schemes.
Creates Competitive Advantage
Whether competing in local, national or global markets, your business needs an edge to help it stand out and increase customer numbers. While your company could consider reducing prices or increasing the quality of products, offering same day delivery services can provide something of a unique selling point. Giving customers the option of expedited delivery not only increases customer satisfaction, but also creates a competitive advantage.
In conclusion, same day delivery services carry several benefits, including: increasing customer satisfaction, reducing business costs, boosting the productivity of employees and providing a competitive advantage.